Professional standards


Our nurses are regulated by their registered nursing body, and are required to meet the standards of the governing body.

Nursing and Midwifery Council (NMC)

In Portugal

In Holland

Our nursing team deliver nursing care in line with recognized “best practice”. This is obtained from the National Institute for Nursing excellence, commonly referred to as NICE Guidelines.


Health Care Assistants (HCAs)

A proportion of our HCAs have formal qualifications from the UK,  as they hold National Vocational Qualification (NVQ) Qualifications in care.


Safeguarding Adults from Abuse

Safeguarding is about making people aware of their rights, protecting them, and preventing abuse. Abuse is any action that harms another person.

Abuse of adults with care and support needs is where someone in a position of trust hurts, harms or causes someone distress. Abuse is unacceptable; everyone has the right to be treated with dignity and respect and to live free of abuse or mistreatment, whether they live on their own, live with others, live in a care/nursing care home, attend a day centre, or are in hospital.

In England, the Care Act 2014 places a duty on local authorities to look into adult safeguarding concerns in relation to situations where a person;

  • is experiencing, or at risk of, abuse or neglect, and
  • as a result of care and support needs is unable to protect themselves from either the risk of, or the experience of, abuse or neglect.

Safeguarding Adults policies published by Local Authorities in England and Wales put a responsibility on service providers to protect adults with care and support needs from abuse and to treat individuals with dignity, respect and provide good standards of care.

Although these pieces of legislation and government policies do not apply in Portugal, our professionals work within the spirit and aims of these standards to ensure that people who use our services receive safe and good quality care and support.


Mental Capacity Act 2005

People with mental impairments (for example due to Dementia, Stroke or other underlying mental health issues or neurological disorders) often become unable to make some decisions for themselves as their condition progresses.

When this happens, the person is said to ‘lack capacity’. The Mental Capacity Act is the law in England and Wales that protects and supports these people, and outlines who can and should make decisions on their behalf.

The Mental Capacity Act covers important decision-making relating to an individual’s property, financial affairs, and health and social care. It also applies to everyday decisions, such as personal care, what to wear and what to eat. It can help people with mental impairments, their carers and professionals to make decisions, both now and in the future.

Although the Mental Capacity Act 2005 is a law specific to England and Wales, our professionals will work within the spirit and guidelines of this piece of legislation in their day to day practice to ensure that users of our services are protected and empowered and to ensure good person-centred care.